Shipping policy
Rugged Outdoors Shipping Policy
Last updated: 8/20/2025
At Rugged Outdoors, we strive to get your gear and e-bikes delivered quickly, safely, and affordably. This Shipping Policy explains how we process, ship, and deliver orders placed on our ecommerce website.
1. Order Processing
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Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment is received.
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You will receive an email confirmation once your order has been placed, and another email with tracking information once your order has shipped.
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During peak seasons, sales events, or due to supply chain issues, processing times may be slightly longer.
2. Shipping Methods & Carriers
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We partner with trusted carriers such as UPS, FedEx, DHL, and USPS for standard shipping.
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Large items, including e-bikes, may ship via freight delivery services and require an appointment for delivery.
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Shipping methods available at checkout may vary based on your location and the products in your order.
3. Shipping Costs
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Shipping costs are calculated at checkout and depend on order weight, size, and destination.
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Free Shipping may be offered on select products or promotions, as indicated on product pages.
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Freight delivery fees for e-bikes or oversized equipment may apply.
4. Delivery Estimates
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Standard shipping typically takes 3–7 business days within the continental U.S. after processing.
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E-bikes and oversized products may take 7–14 business days depending on destination and carrier scheduling.
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Delivery times are estimates only and are not guaranteed. Delays caused by carriers, customs, or weather events are outside Rugged Outdoors’ control.
5. Shipping Restrictions
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We currently ship within the United States.
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At this time, we do not ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, or international destinations (unless otherwise stated).
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Some products (including e-bike batteries) are classified as hazardous materials and may have shipping restrictions.
6. Risk of Loss
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All products are shipped with tracking and insurance.
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Ownership and risk of loss pass to you once the product is marked as delivered by the carrier.
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If your package is lost or damaged in transit, please contact us immediately so we can file a claim with the carrier and assist with a replacement or refund.
7. Freight Delivery for E-Bikes
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E-bikes are shipped via freight due to size and battery regulations.
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The carrier will contact you to schedule a delivery window.
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Deliveries are curbside only unless otherwise arranged. Please be prepared to receive and inspect your shipment.
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Inspection on Delivery: If you notice visible damage, refuse the shipment or note the damage on the delivery receipt and contact us immediately.
8. Order Tracking
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Once your order ships, you will receive a tracking number via email.
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You can track your order through the carrier’s website or your Rugged Outdoors account dashboard.
9. Contact Us
If you have questions about shipping or need assistance with an order, please contact us:
Rugged Outdoors – Shipping Support
Email: info@rugged-outdoors.com
