Shipping policy

Rugged Outdoors Shipping Policy

Last updated: 8/20/2025

1. Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment is received.
You will receive an email confirmation once your order has been placed, and another email with tracking information once your order has shipped.
During peak seasons, sales events, or due to supply chain issues, processing times may be slightly longer.

2. Shipping Methods & Carriers

We partner with trusted carriers such as UPS, FedEx, DHL, and USPS for standard shipping.
Shipping methods available at checkout may vary based on your location and the products in your order.

3. Shipping Costs

Shipping costs are calculated at checkout and depend on order weight, size, and destination.
Free Shipping may be offered on select products or promotions, as indicated on product pages.

4. Delivery Estimates

Standard shipping typically takes 3–7 business days within the continental U.S. after processing.
Delivery times are estimates only and are not guaranteed. Delays caused by carriers, customs, or weather events are outside Rugged Outdoors’ control.

5. Shipping Restrictions

We currently ship within the United States.
At this time, we do not ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, or international destinations (unless otherwise stated).
Some products (including e-bike batteries) are classified as hazardous materials and may have shipping restrictions.

6. Risk of Loss

All products are shipped with tracking and insurance.
Ownership and risk of loss pass to you once the product is marked as delivered by the carrier.
If your package is lost or damaged in transit, please contact us immediately so we can file a claim with the carrier and assist with a replacement or refund.

8. Order Tracking

Once your order ships, you will receive a tracking number via email.
You can track your order through the carrier’s website or your Rugged Outdoors account dashboard.

9. Contact Us

If you have questions about shipping or need assistance with an order, please contact us:

Rugged Outdoors – Shipping Support

Email: info@rugged-outdoors.com